This draft follows FTC guidance on clear return terms, shipping delays, and refunds. Georgia permits businesses to create their own return policies, but businesses must honor published terms. Chargeback language remains a request, national consumer laws could provide additional rights, especially for physical goods and defective digital content. ng{variant=”document” id=”74621″}
- Refund, Return, and Exchange Policy
Effective date: July 2, 2026
Fantasy In Black wants you to have a clear and fair shopping experience. This policy explains the rules for digital products, physical products, returns, exchanges, refunds, cancellations, and delivery problems.
By placing an order, you agree to this policy.
Nothing in this policy limits any consumer rights that cannot be waived under the laws applying to your purchase.
- Digital Products
Digital products include digital coloring books, printable wall art, digital planners, downloadable artwork, printable pages, and other electronic files.
All digital product sales remain final once download access becomes available.
Digital products do not qualify for returns, exchanges, or refunds because customers receive immediate access to downloadable files. Exceptions apply only when required by law.
Please review each product description, file type, dimensions, software requirements, and printing information before purchasing.
Refunds do not apply to:
• Changes of mind
• Accidental purchases
• Purchasing the wrong product
• Failure to read the product description
• Software or device compatibility problems
• Printer problems or incorrect printer settings
• Differences between screen colors and printed colors
• Limited computer storage
• Internet connection problems
• Customer difficulty opening, saving, extracting, or printing a supported file
• Download links that expired because the files were not downloaded within the stated access period
Missing, Corrupted, or Incomplete Files
Contact Fantasy In Black at info@fantasyinblack.com if a file appears missing, corrupted, incomplete, or unavailable.
Include your order number, the product name, a description of the problem, and a screenshot of any error message.
Fantasy In Black will review the issue and provide technical guidance, a new download link, or a replacement copy of the purchased file when appropriate.
Duplicate Purchases
Contact Fantasy In Black promptly if you purchase the same digital product more than once by mistake.
Duplicate purchase requests receive individual review. A refund remains unavailable or unguaranteed after download access has been provided, except where required by law.
International Digital Purchases
Customers in regions with digital-content cancellation rights agree to immediate delivery when selecting or accessing the download. Where permitted by law, customers acknowledge that cancellation or withdrawal rights end once downloading or digital access begins.
- Physical Product Returns
Physical products include printed coloring books, stickers, physical artwork, and other shipped products.
You must request a return within 15 calendar days after the confirmed delivery date.
To qualify for a return, the product must remain:
• Unused
• Undamaged
• Unmarked
• Unwashed, when applicable
• Unaltered
• In its original condition
• In its original packaging, when the packaging came with the product
Coloring books do not qualify for return when pages contain coloring, writing, bends, folds, tears, stains, moisture damage, missing pages, or other signs of use.
Stickers do not qualify for return after removal from their backing, application to another surface, cutting, bending, staining, or other use.
Contact info@fantasyinblack.com before mailing any returns. Include your order number, the product name, and the reason for your request.
Do not mail a product until Fantasy In Black approves the return and provides instructions.
Unauthorized returns do not qualify for refunds or exchanges.
Approved returns must be mailed within 7 calendar days of the return authorization, unless different instructions appear in the approval message.
- Exchanges
Exchange requests must be submitted within 15 calendar days after delivery.
Products must meet all physical return conditions listed in this policy.
Exchanges depend on product availability. Fantasy In Black does not reserve replacement products until the returned product is received and inspected.
Customers requesting an exchange for personal preference remain responsible for return shipping and any shipping costs for the replacement order.
Fantasy In Black will cover reasonable standard shipping costs when an exchange results from an incorrect, damaged, or defective product sent by the shop.
When a replacement product remains unavailable, Fantasy In Black will offer an eligible refund, store credit, or another suitable resolution.
- Damaged, Defective, or Incorrect Orders
Inspect your physical order after delivery.
Report damaged, defective, or incorrect products within 10 Days after the confirmed delivery date.
Send your report to info@fantasyinblack.com and include:
• Your order number
• Your full name
• A description of the problem
• Clear photographs of the product
• Clear photographs of the shipping package
• A photograph of the shipping label
• Photographs showing any damage to the packaging
Keep the product and all packaging until Fantasy In Black completes its review.
Fantasy In Black will review the information and offer an appropriate replacement, refund, store credit, or other remedy.
Damage caused after delivery through use, improper storage, mishandling, moisture, pets, children, or customer modification does not qualify as a product defect.
Mandatory consumer rights remain protected.
- Lost or Delayed Packages
Shipping estimates do not guarantee a delivery date. Carrier delays, weather conditions, holidays, address problems, and other delivery disruptions could affect arrival times.
Contact Fantasy In Black at info@fantasyinblack.com when tracking shows no movement for an extended period or the package has not arrived after the estimated delivery window.
Fantasy In Black will review the tracking information and assist with a carrier inquiry when appropriate.
When a carrier confirms a package as lost, Fantasy In Black will provide a replacement, a refund, or another remedy, depending on product availability and applicable law.
Packages Marked Delivered
When tracking marks a package delivered, but you cannot locate it:
- Check the delivery area, mailbox, front entrance, side entrance, and any secure package location.
- Ask household members or neighbors whether they accepted the package.
- Contact the shipping carrier for delivery details.
- Contact Fantasy In Black promptly with your order number and tracking information.
Fantasy In Black will assist with available carrier procedures. Eligibility for replacement or refund depends on the investigation, delivery evidence, and applicable law.
Incorrect Addresses
Customers remain responsible for providing a complete and accurate shipping address.
Contact Fantasy In Black immediately after ordering if an address requires correction.
Orders shipped to an address entered incorrectly by the customer do not qualify for free replacement or reshipping.
When a package is returned to Fantasy In Black due to an incorrect or incomplete address, the customer must pay new shipping charges before reshipment. Product refunds remain subject to inspection and the terms of this policy.
- Order Cancellations
Physical Orders
Physical order cancellation requests must be submitted within 3 hours of purchase.
Send the request to info@fantasyinblack.com and include your order number.
Fantasy In Black will attempt to cancel an eligible physical order before processing, production, packing, or shipment begins. Cancellation approval does not remain guaranteed.
Physical orders that have already been processed, produced, packed, or shipped do not qualify for cancellation. Eligible products could qualify for return after delivery under the physical return terms.
Personalized or custom orders do not qualify for cancellation after design or production work begins.
Digital Orders
Digital orders do not qualify for cancellation after download access becomes available.
Orders containing both digital and physical products receive separate treatment. Digital products remain final after access begins. An eligible physical portion could qualify for cancellation before fulfillment.
- Nonreturnable Items
Items excluded from returns and exchanges include:
• Digital downloads
• Digital coloring books
• Digital wall art
• Digital planners
• Downloadable artwork and printable files
• Used or marked coloring books
• Coloring books with bent, torn, stained, colored, or written-on pages
• Stickers removed from their backing
• Used, applied, cut, damaged, or altered stickers
• Personalized products
• Custom-made products
• Made-to-order products after production begins
• Sale or clearance products marked “Final Sale”
• Gift cards, when offered
• Products damaged after delivery through customer use or mishandling
Additional exceptions could apply when stated on the product page before purchase.
Mandatory consumer rights remain protected.
- Refund Processing
Fantasy In Black will inspect approved physical returns after delivery to the return address.
You will receive an email stating whether the refund has been approved.
Approved refunds are processed within 5 to 10 business days after inspection.
Refunds return to the original payment method unless another method is required by law or agreed upon in writing.
Your bank, card issuer, or payment provider controls when the credit appears in your account after Fantasy In Black submits the refund.
Original shipping charges remain nonrefundable when a return results from customer preference, an accidental purchase, or a change of mind.
Original shipping charges are reimbursed when Fantasy In Black sends an incorrect, damaged, or defective product, or when required by law.
Products failing the return conditions do not qualify for a refund. Customers requesting the rejected product back remain responsible for reshipping costs.
- Return Shipping
Customers pay return shipping costs for approved returns or exchanges caused by personal preference, accidental purchases, or changes of mind.
Fantasy In Black will provide a prepaid return label or reimburse reasonable standard return shipping when the shop sends an incorrect, damaged, or defective product.
Use a trackable shipping method and keep your shipping receipt.
Fantasy In Black does not issue a refund before receiving the returned product, unless applicable law requires another process.
Fantasy In Black does not accept packages sent with cash on delivery.
Mail approved returns only to:
[RETURN ADDRESS]
Do not mail returns to this address without prior approval.
- Payment Disputes and Chargebacks
Contact Fantasy In Black at info@fantasyinblack.com before filing a payment dispute or chargeback.
Provide your order number and a clear description of the concern. This step gives Fantasy In Black an opportunity to review the order and offer a resolution.
Contacting Fantasy In Black first does not limit your rights with your bank, card issuer, payment provider, or consumer-protection agency.
Fantasy In Black reserves the right to provide order records, delivery records, download records, customer communications, and policy acceptance records when responding to a payment dispute.
- Contact Information
Shop name: Fantasy In Black
Customer service email: info@fantasyinblack.com
Return address: [RETURN ADDRESS]
Business location: [BUSINESS LOCATION]
Include your order number with all return, exchange, damage, delivery, cancellation, or technical-support requests.
Do not mail a product without a written return authorization.
Legal Review Statement
Consumer laws differ by state, country, product type, and sales region. Fantasy In Black should have this policy reviewed by a qualified legal professional familiar with the business location and all regions where products receive sales.
Policy changes could occur when business practices, products, shipping services, payment systems, or legal requirements change. Updated terms apply from the effective date displayed at the top of this policy.